Return Policy

How do I return an item?

Returns Process:

1. PRODUCTS SENT FOR CREDIT MUST BE IN RE-SELLABLE UNUSED CONDITION (NO ATTEMPTED INSTALL MARKS, DENTS, SCRATCHES AND IN THE PRODUCTS ORIGINAL UNDAMAGED PACKAGING)

2. INCLUDE A COPY OF YOUR INVOICE WITH PACKAGE SO WE CAN IDENTIFY THE RETURN. (Failure to do this will result in no action and the package will be left unidentified)

3. NOTE ON YOUR INVOICE WHETHER YOU WANT A REFUND OR CREDIT.

4. EMAIL THROUGH YOUR TRACKING NUMBER FOR THE RETURN PACKAGE.

We recommend sending the item via Australia Post with tracking. Email through the tracking consignment number when sent. Once the item has been received by Track Industires and has been inspected a refund or credit will be issued within 2 days, please note that credits expire after 12 months.

A return / cancellation may incur a 15% restocking fee.

Orders paid by the following methods will incur an additional return / Credit fee to cover bank charges that are not refunded back to us.

Paypal 4%

ZipMoney 6%

Credit Card 2%

Direct Deposit 0%

Return Address:

ATTN: Returns

Arundel QLD, 4214

INCLUDE A COPY OF YOUR INVOICE WITH PACKAGE SO WE CAN IDENTIFY THE RETURN.

Cancellations Procedure

If you would like to cancel an order please call or email us at sales@trackindustries.com.au with your order number as soon as possible. If your order has already been packed and shipped we will be unable to cancel it.

Orders paid by the following methods will incur a cancelation fee to cover bank charges that are not refunded back to us.

Paypal 4%

ZipMoney 6%

Credit Card 2%

Direct Deposit 0%

Returns Window

All refunds, exchanges or credits must be made within 30 days of purchase, credits expire after 12 months.

Refund Method

The refund will be issued within 2 days of the item being received by Track Industires.

The refund will be made back to your paypal account, bank account, zip money account or credit card depending on the payment method initially used.

If you paid via direct deposit please include your banking details in the email.

Responsibility for Return Shipping Costs

Return postage is to be paid by the customer. (unless the incorrect part was supplied by Track Industries)

Missing or Other Issues with an Order.

Any issues, damage, or missing items need to be reported within 7 days of receiving your order. This allows us to pull the CCTV footage of your order being packed to confirm or challenge the issue.

Any warranty on the item/items sold hereby are those made by the manufacturer. The seller, Track Industries, hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and Track Industries neither assumes nor authorises any other person to assume for it any liability in connection with the sale of this item/items. No returns on special orders and electrical parts. No cash refund after 30 days. All returns are subject to a 15% restocking fee. No refund without an invoice.

CREDITS

Any credits issued by Track Industries are valid for 12 months.